大阪格兰比亚大酒店
总负责人
In cooperation with related organizations and specialized companies, we have been investigating the cause and details of the damage. As a result, we have determined that the cause of the unauthorized access to the management system was that one of our terminals that manages the system was infected with malware.
Incident①
Regarding the possibility of leakage of customers’ personal information (including credit card information) contained in the accommodation reservation information (for stays between May 1, 2022 and March 31, 2024), we have requested confirmation from Booking.com, the system provider, and have been received reports that there is no evidence of such a leakage.
Incident ②
Regarding the message sent to some customers with a URL link leading to a phishing site, we have not received any reports of damage at this time.
We ask that customers continue to exercise caution and, if they receive such a message, not to access the URL link attached to it.
Based on the results of the investigation and suggestions from related organizations, we introduced security tools and provided training to our employees. We will continue to further strengthen our measures.
In the unlikely event that a customer is confirmed to have been harmed by a personal information leak or phishing attempt in the future, we will promptly contact the relevant parties and take the necessary action.
For inquiries, please contact us through the following E-mail address.
Email address: granvia@hgo.co.jp
On May 29, 2023, after receiving a report from Booking.com, we investigated and found that the management system was illegally accessed by a malicious individual.
In response, we immediately changed the login password for the management system and stopped accepting new accommodation reservations through Booking.com. However, we cannot deny the possibility that a third party may have accessed the personal information of customers stored in the management system.
It was also confirmed that messages with URL links leading to phishing sites were sent to some customers who had booked accommodation through Booking.com, using the chat function of the management system.
If you receive such a message, please do not access the URL link attached to it.
The cause of the unauthorized access is currently under investigation by the Company and related organizations.
We have not confirmed any leakage of personal information of customers who have made reservations through accommodation reservation information management systems other than Booking.com.
Incident①
It is possible that personal information (name, credit card information, address, and telephone number) of customers contained in accommodation reservation information (for stays between May 1, 2022 and March 31, 2024) via Booking.com, Inc. has been leaked.
Incident②
A message with a URL link leading to a phishing site was sent to some of the customers in Incident① via the chat function in the Booking.com management system.
Customers who fall under 2 above will be contacted from time to time to alert them in order to prevent them from being directed to phishing sites. For inquiries, please contact us through the following E-mail address.
E-mail address: granvia@hgo.co.jp
We are currently cooperating with related organizations to investigate the cause of the problem and take all possible measures to prevent recurrence by implementing the necessary countermeasures.
We will report back as details become available.
We sincerely apologize again for any inconvenience and concern this may cause you.
General Manager
]]>为了防止新型冠状病毒疫情扩大,本酒店集团将守护客人及酒店员工的健康安全为第一要务,目前正在采取暂停部分设施、调整业务内容等措施。
对于给您带来的诸多麻烦和不便,我们深表歉意,并恳请您的理解。
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在您住宿期间,如果身体出现不适,请联系身边的工作人员。
为了确保更加放心安全的环境,恳请您给予大力支持与配合,感谢您的理解。
今后,本酒店集团将时刻关注中央政府、专业机构、各地区政府推荐的防疫抗疫对策,根据需要添加新的预防措施,将守护客人及酒店员工的健康安全为第一要务,努力做好安全工作。
JR西日本酒店
]]>受新型冠状病毒感染症(COVID-19)的影响,本酒店决定自2020年3月6日(周五)到未来的一段时间内,变更早餐的供应方式,并暂停供应自助餐。
您可从5种中任选早餐套餐。
对于给您带来的不便深表歉意,并恳请您的理解与配合。
大阪格兰比亚大酒店 总负责人
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